CLIENT INFORMATION
Privacy Policy
How we handle information you share with us.
Effective October 13, 2026
Who we are
Night Vision Concierge LLC operates this website. This policy describes how we handle information from website visitors and people who contact us. For a question or privacy request, use our contact form and select “Privacy Request.”
Information you provide
When you submit an inquiry, we receive the details you enter, such as your name, email address, city or ZIP code, optional phone number, product interests and message. A support request may include an order number and information about your purchase. Please do not include payment-card details or sensitive identification documents in these forms.
Information collected automatically
Website hosting and security services may record information such as IP address, browser and device details, requested pages and the time of a visit. The website uses Google Analytics and the Reddit Pixel to understand site activity and measure advertising performance. These tools may collect online identifiers, referral information, page visits and interactions through cookies and similar technologies.
How information is used
We use inquiry details to respond personally, arrange appointments, provide product guidance and handle purchase, return or warranty questions. Website usage information helps us understand how visitors find and use the site, improve it and measure advertising. We may also use records to prevent abuse and meet applicable legal obligations.
Service providers and other disclosures
Information is processed by providers supporting website hosting, forms, business email, security, analytics and advertising. Google and Reddit receive data through their respective tools and may process it under their own privacy policies. We may disclose information when required by law or as necessary to address fraud, security issues or legal claims.
Cookies and advertising
Analytics and advertising providers may collect information about online activity over time and across different websites. You can manage cookies in your browser and advertising preferences through the relevant provider. Blocking cookies may affect some website features. For more information, see Google’s Privacy Policy and Reddit’s Privacy Policy.
Your choices and requests
Use our contact form to request access to or correction of information you provided, ask about deletion, or submit a request regarding the sale or sharing of personal information where applicable. We may need to verify your identity before acting on a request. Some records may need to be retained to fulfill legal obligations or resolve an outstanding matter.
Retention and security
We retain information according to its purpose, including responding to inquiries, supporting client relationships and purchases, and meeting legal obligations. Retention periods may differ by record type. No method of online transmission or storage is completely secure; please use the forms only for the information needed to handle your inquiry.
Accessory orders
When you place an accessory order, we collect your contact information, billing and shipping addresses, items ordered and transaction details to process payment, fulfill the order and provide support. Payment processing is handled by Square when enabled. We share the information needed to process payment and deliver your order with our payment and shipping providers. Please do not send payment-card details through our contact form.
Policy updates
We will post material changes on this page with a revised effective date and provide additional notice when required by law. You can contact us about this policy through the contact form.